Articles
Field notes on the spend nobody owns.
Plain-English takes on telecom, technology, and utility expense, written for the people who actually approve the invoices.
The Phantom Tax · TEM
The Phantom Tax: the 15-22% of your tech spend that's invisible by design
Most multi-location enterprises overpay on telecom, cloud, and utility contracts. Not because they're careless, but because the bills are built to be unreadable. Here's where it hides.
Emily Lindner·Jun 9, 2026 ·5 min read
People + Software · TEM
Your TEM software is working perfectly. That's the problem.
Expense-management platforms report the services you're paying for. They can't tell you which ones you actually use, and that gap is where the money is.
TruNorth·May 27, 2026 ·4 min read
M&A · REIT
The telecom liability that shows up after every acquisition
When you buy a property or a portfolio company, you inherit its bills. They arrive in the seller's name, at the seller's PO box, for services nobody told you about. When they go unpaid, your lights go dark.
TruNorth·May 13, 2026 ·5 min read