Lead TEM Analyst
Giuliana began working in telecom at PAETEC Communications before her senior year of high school as a summer intern in 2004 and never left. After graduating from the State University of New York at Albany in 2010 with a degree in Classical History, Giuliana continued working at Windstream in Network Cost, building a knowledge base of vendor invoicing data and cost saving methods. After a transition to Telecom Expense Management, she discovered that it was sometimes more fun to tinker with what was under the hood of the systems she was using every day.
Giuliana is a Rochester, NY native who lives with her husband, a mean kitty, and two tiny birds. Her interests include sci-fi novels, crocheting, backyard farm animals, and cooking.
Q: What are your main responsibilities @ TruNorth?
A: My role is primarily to maintain and build upon Sparrow, our platform. As business needs arise, our employees or clients need a certain feature or reporting capability, or we come up with new ideas, I implement those changes for our users. I see my main purpose as asking the question, what problem are we trying to solve? and coming up with solutions and ways to save time and effort.
Q: What is your favorite part of your job?
A: I love the fact that my work directly benefits our users, so I really enjoy gathering requirements for our software and training users on new features. Anything that has me interacting with other people recharges my battery.
Q: If you could only listen to one album for the rest of your life, what would it be?
A: I could make a shortlist but someone else would have to choose. Based on my ‘most listened to’, that list would include The Downward Spiral by Nine Inch Nails, Futures by Jimmy Eat World, any of Kate Bush, Kid A by Radiohead, any by Queens of the Stone Age, Body Talk by Robyn, and Blueshift by Splashdown.
Q: Are you a night owl or a morning person?
A: Night Owl.
Q: Dogs or cats?
A: Cats. But really, birds.
Q: Phrase you find yourself uttering often?
A: Embarrassingly, it’s ‘smell you later!’